Legal Terms for Account and Wallet Records
Our Legal position depends on local law, so access and eligibility can differ by your location in Indonesia. We apply the terms shown during account creation, including the need for accurate details and phone verification before account access. Payment records are matched to the account activity
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you request through DANA, OVO, GoPay, QRIS, bank transfer or a virtual account; this helps us investigate a status question without asking you to repeat the same transaction details. If a payment name or route is unavailable to you, do not substitute another person’s wallet or
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bank account. We may pause a request while account details, payment ownership or unusual access patterns are checked. The current Legal wording remains the reference for your account, and we will explain any required change through the contact route connected to your account. You should read
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it again after a material update and contact us if a clause is unclear.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.